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Frequently Asked Questions (FAQ)

1. How do I pair my mobile phone with my Bluetooth headset?
2. Where can I find a user guide for my headset?
3. Where do I register my Plantronics headset?
4. Is my personal information protected?
5. When will my order ship?
6. What is the difference between DECT 6.0 Technology and Bluetooth?
7. What is AudioIQ² and how does it improve my headset performance?

1. How do I pair my mobile phone with my Bluetooth headset?
There are numerous headset and mobile phone combinations. Use this guide for complete instructions on the pairing process for your specific Plantronics headset/phone combination - Click Here -> Bluetooth Pairing Guide.
2. Where can I find a user guide for my headset?
The user guide for your Plantronics Headset is just a few clicks away. Click on the following link and enter your headset's model or serial number to download your headset's user guide - Click Here -> Plantronics Product Documentation.
3. Where do I register my Plantronics headset?
Registering your headset is necessary to receive the latest product information and for warranty information. Register your Plantronics headset at the following link - Click Here -> Plantronics Headset Registration.
4. Is my personal information protected?
Yes, Security is a top concern for us at Headset Home, we use industry standard SSL encryption to secure your connection to our site. For more information on security, read the "How Secure is Information about Me?" section of our Privacy and Security page.
5. When will my order ship?
Most orders are shipped the same day they are placed. Please review our Shipping Information page for our shipping cutoff time and all available options.
6. What is the difference between DECT 6.0 Technology and Bluetooth?
The DECT 6.0 Technology, which operates at the 1.9GHz frequency, is exclusively dedicated to communications devices. This frequency preserves sound quality eliminating the occurrence of interference caused from WiFi or other wireless devices. This technology allows wireless, hands-free mobility for use with all major traditional desktop business phone models and lets users roam up to 300 feet from their desk without compromising call quality.

Bluetooth wireless technology is a short-range communications technology that provides wireless connectivity between portable and/or fixed devices while maintaining security. Bluetooth technology has gained popularity due to the signal robustness, low power requirement, and low cost deployment. The Bluetooth technology allows almost any Bluetooth enabled device to connect to other Bluetooth enabled devices in proximity. The greatest strength with Bluetooth wireless technology is the ability to handle both data and voice transmissions. Hands-free headsets for voice calls, wireless printing and fax capabilities driven by laptop and/or mobile phone applications are several of the freedoms gained through Bluetooth.

How It Works:
Adaptive frequency hopping (AFH) was modeled to reduce interference between wireless technologies within the 2.4 GHz spectrum. This is achieved by identifying other devices and avoiding the frequencies used by them within the spectrum. Bluetooth operates in the unlicensed industrial, scientific and medical (ISM) band at 2.4 to 2.485 GHz. It uses a spread spectrum, frequency hopping, full-duplex signal at a nominal rate of 1600 hops/sec.

7. What is AudioIQ² and how does it improve my headset performance?
The advanced AudioIQ² noise-canceling technology makes you sound like you're speaking face to face. AudioIQ² achieves this by making use of two microphones. One microphone is focused on your speech while the other picks out distracting background noise such as vibrations from the road or wind noise. It processes the information gathered from the two mics and eliminates the unwanted sounds.